Support
A real person reads every message. We aim to reply within 5 business days.
Contact us
For anything at all — a bug, a question, feedback, or a privacy request:
Report an advertisement
MonsterChef is free because it shows ads. Those ads come from third-party advertising networks, and although MonsterChef is configured so that only contextual, non-personalised ads may be served, we do not control every creative that a network delivers.
If you see an ad that is inappropriate, age-inappropriate, misleading, or broken, please tell us and we will act on it.
How to report it
Email us with the subject line "Report an Ad". The more of the following you can include, the faster we can get it removed:
- A screenshot of the ad, if you were able to take one — this is by far the most useful thing
- What the ad was for (brand, product, or app name)
- Roughly when you saw it (date and approximate time, plus your time zone)
- Where in the game it appeared — for example after finishing a level, or after tapping a "watch ad" button
- Your device model and iOS version, if you know them
- Why you feel it was inappropriate
What happens next
- We acknowledge your report.
- We escalate the creative to the advertising network that served it and request its removal from our app.
- Where a network or an advertiser repeatedly serves unsuitable creatives, we block it in our mediation settings.
Common questions
My game progress disappeared.
Progress is saved on your device only — there is no cloud save in this version. Deleting and reinstalling the app, or restoring a device from a backup that predates your progress, will clear it. We are sorry; we cannot recover local progress remotely.
I watched an ad but did not get my reward.
The reward is granted when an ad is watched to completion. If an ad fails to load, is closed early, or the network connection drops mid-ad, the reward is not granted. If you watched a full ad and still received nothing, email us with the approximate time it happened.
Can I remove the ads?
A paid ad-free option is planned for a future update. It is not available in this version.
How do I turn the sound off?
Use your device's silent switch or volume controls.
What does the game collect about me or my child?
Nothing personal. There is no account, no chat, and no personal data collection at all. The full detail is in our Privacy Policy.